Interpersonal and Communication Skills

Library years

My experience in a wide variety of schools, dealing with everybody from the cleaner to the Principal, enabled me to further develop my natural communication and interpersonal skills. My role as a teacher of students from Year 5 and up, and as a trainer of adults has also improved such skills.

Technical Communication years

In the Customer Support role at Microfusion, almost all communication was done over the phone where it was necessary to describe in words what was happening on a computer screen, as well as interpret what the other person was describing. As a member of the Management Team, I had to communicate with General Managers, CEOs, Board members and Directors.

At Harman Information Technology Pty Ltd, BMS Solutions Pty Ltd, Ramesys Global, Gemcom Australia Pty Ltd, Fractal Technologies, and other software companies I had to be able to interpret 'programmer-speak' into something the end-user could understand. And, where required, I was the usability 'expert' on issues related to the user interface design.

At WMC I had to liaise closely with the Business Process Experts to ensure that the documentation was absolutely correct. In the Ministry of Premier and Cabinet and at Aquinas College, I trained adults with varying degrees of computer competency and interest. At Cawse Nickel Operations, I had to gather very specific procedural information from the leaching and refining field operators, and at Rosendorffs, I had to gather policy, procedure, and sales training information, being ever-mindful of the sensitive and secure nature of much of this material.