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CyberText has joined Twitter. Twitter ID: cybertext.

Rhonda presented her "Techniques for Reviewing a User Interface" session at the annual WritersUA Conference in Seattle (March/April 2009), and participated in a panel discussion on embedded user assistance and text in user interfaces.

Rhonda's article on "Reviewing User Interfaces" was published 23 February 2009 by UX Matters (http://www.uxmatters.com/mt/archives/2009/02/reviewing-user-interfaces.php; PDF copy of this article)

All conference presentations now available on Slideshare; these slides can also be viewed 'live' on this website on the relevant conference presentation pages.

All newsletter articles are now available on the CyberText Newsletter/Blog website

Other news...

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Special Offers

Get 10% discount off all DocDownload purchases, including memberships. Contact us for your discount code.

We offer substantial quantity discounts on StyleWriter software licenses (10+, 100+, 1000+); contact us for details.

Get your technical communication books from the CyberText bookstore (in association with Amazon.com).

Welcome to CyberText Consulting: technical writing and online documentation specialists. Our aim is to make your technical information easier to understand. We do this by creating clear and meaningful documentation for your business, your products and services, and for your clients.

If you:

don't know where to start when it comes to your documentation needs or aren't aware of the documentation choices you have
have a great software product, but don't have the expertise to create the documentation for it (online help, user and admin guides, quick reference cards, training materials, tutorials, animations and demos, and so on)
need a website, or want your existing website edited or critiqued
need an independent review of the user interface of your software, web application, or website
need your existing documentation edited, converted, or reformatted
need some policies and procedures written
need a newsletter
need some training manuals written, or someone to run your training course
need some Internet research done, but just don't have the time or skills to wade through thousands of sites...

...then talk to us to see how we can help you. Our Services section has full details on the types of documentation, editing, research, and training services we offer, as well as examples of some projects we have undertaken. And if you want to see what others think of our work (and work ethic), check out some of the kudos, accolades, and testimonials we have received.

Our clients say:

You have been an invaluable asset to our team and will be sorely missed. Your instant responses to my endless, and sometimes very random, requests have been priceless to me. You are a walking, talking encyclopedia of technical [writing] information...

I have thoroughly enjoyed the opportunity to work with such a true professional. Your attention to detail, ability to jump in and solve numerous challenges and your provision of support at really tough times is exceptional.

A superwoman in the world of communication. Your knowledge and experience extended beyond that of just a technical writer which meant we were able call on your expertise in many areas of our business.

A big thanks for your work - you're a great team member, despite us not being able to see you each day.

Rhonda Bracey was perfect for the last session - her clearly vast experience in reviewing user interfaces combined with her humour and desire for us to know had us ending on a high note. Truck loads of information energetically delivered.

My colleague and I talk about you and Char so much as the gods of Author-it; we refer to your amazing wisdom on the user group every day.

You are indeed a very dynamic speaker, easy to listen to as well as delivering an enjoyable talk.

Wow, I can see why you're the writer and I'm not. I can't believe how fast you were able to turn my words around, how well you edited it to get to the essence of the message, and how you made my clumsy and bloated document into a slick Quick Reference Card.

Your materials on Training 101: Learn how to train are some of the most comprehensive and well organised that I've seen in the past twenty years of my training and education management career.

Rhonda, this is indeed excellent work. Yet another example of the incredibly high standard of work you produce. Well done and thanks.

I'm following your excellent instructions for customising HTML output for Author-it. Thanks to your instructions, I now have a fully operational HTML site, and my boss is very impressed!

I was very pleased with the thoroughness and quality of your editorial feedback. You've really helped to smooth out the multiple origins of the text and tame some of those sentences I just couldn't face again.

The format in which you have set out the pattern is much more readable and easy to follow than the way I have been setting out my instructions. You have done me a HUGE favour... I really appreciate all the work, time and effort you put into reformatting my pattern!

I can thoroughly recommend Rhonda's technical writing skills and services to any future client.

You have an ordered and logical approach to a task, and your feedback is well-researched, relevant, and valuable. Most valuable, I think, is your attention to usability issues. Your working style is friendly, efficient, and thorough, thorough, thorough!

I think you're one of the best in your field. It's been really great working with you.

I've worked with Rhonda for some 5 and a half years, and have always been impressed with her professionalism, work ethic, attention to detail, and her ability to 'get things done' on time and on budget.

I just wanted to let you know that I have been going through the (user) manuals for the latest version and have found them extremely helpful. So manuals do get used! It has really saved me asking 101 questions as I have been able to find the answers through them.

Thanks for a great session on customizing Author-it's HTML output — it was one of the most useful conference sessions I've ever attended.

...it has to be one of the best help files I have worked with. It is clear and concise, the prolific links mean I never have to search. The layout is neat and uncluttered—I am very impressed.

I absolutely love your work! You've done such a sensational job. To be honest, it [the user guide] nearly brought me to tears—that's how happy I was.

I adored your [Training] presentation. It was absolutely fantastic. You provided specific, practical tools and strategies that you've developed, used, and perfected from real life experiences; and the presentation and materials were extremely clear, easy to understand, and organized.

Thank you for your quick turnaround on the Manual and the quick start guide... Your work looks excellent and I am very happy with the outcome.

You certainly have the [editing] job with us for all of our major publications. I didn't know that anyone was as pedantic as me!

Best presentation of the conference. I looked forward to this and I wasn't disappointed — a tsunami of valuable information. Incredibly useful.

Your impact on our professionalism was unmistakable—you helped us move from an idea to a professional outfit. I really appreciate your efforts and the quality of your work. Your talent and discipline assures your success.

Your speed and excellent work standard was greatly appreciated.

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